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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. This policy explains what we gather, how we use it, and who you contact to request changes or deletion.

Account securityPayment processingContact for requestsRetention limitsCookie usage
Gowing BD How We Handle Your Information

Contact Us About Privacy

If you want to see what data we hold, correct an error, or delete your account, reach us through any of these channels. We respond to privacy requests within seven business days and walk you through the steps.

Team online

Live chat

Open the chat icon in the account dashboard. Privacy requests go to a specialist team who can pull your data history and explain what we store. Available during Bangladesh daytime hours.

Email inquiry

Send your account number and request type to the support address listed in the footer. We reply with the information or confirmation within one week and may ask for identity verification if you request deletion.

Account settings

Log in and navigate to privacy controls under account settings. You can download a copy of your transaction history, toggle marketing preferences, and submit a deletion request directly from that page.

How We Protect Your Information

We encrypt your login credentials and payment details using standard SSL protocols. Session data stays on secure servers; access is limited to operations staff who need it to process deposits, verify withdrawals, or investigate disputes. We do not store your bKash, Nagad or Rocket PIN codes.

Encrypted connections

Every page on the site runs over HTTPS. Your browser shows a lock icon in the address bar, meaning data between your device and our servers cannot be read by outside parties during transmission.

Limited staff access

Only support agents handling payment issues and security checks can view account records. Access logs are audited quarterly to ensure no unauthorized lookups occur. We do not share account details with marketing teams.

Cookie consent

Essential cookies keep you logged in; analytics cookies track which game categories get the most clicks so we can adjust the lobby layout.

Data retention policy

Active accounts keep full records. Closed accounts are archived after thirty days; transaction logs remain for dispute resolution under applicable legal requirements, then are deleted. You can request earlier deletion by contacting support with your account number.

Privacy Policy Questions

We ask for your mobile number, a password, and payment details for bKash, Nagad or Rocket when you deposit. We also log your device type and IP address to prevent duplicate accounts and verify your login location.

Yes. Log in, go to account settings, and click the data export link. You will receive a file with your registration details, transaction history, and session logs within two business days.

No. We share transaction details with payment processors like bKash, Nagad and Rocket only when you initiate a deposit or withdrawal. We do not sell or rent your data to advertisers or third-party marketing firms.

Contact support via live chat or email with your account number and a deletion request. We close the account within seven business days and archive transaction records as required by legal obligations, then delete them after the retention period.

Essential cookies keep you logged in and remember your language preference. Analytics cookies track which games you open so we can improve the lobby. You can disable analytics cookies in your browser settings without losing access to core features.

Reach our support team through live chat in the account dashboard or send an email using the address in the site footer. Privacy inquiries go to a specialist team who respond within seven business days with an explanation or resolution.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.