Reference

What You Agree to When You Use Gowing BD

These terms set out the rules for using your Gowing BD account — from how you deposit with bKash, Nagad, or Rocket to how withdrawals are processed and what happens if something goes wrong.

Account holders onlybKash · Nagad · RocketBangladesh eligible regionsMobile & browser access
Gowing BD What You Agree to When You Use Gowing BD
TERMS CONTACT

Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you want to dispute a decision made under these terms, our support team can walk you through the process. Have your registered mobile number and the relevant transaction ID ready when you get in touch.

Live Chat Open the chat icon inside your account dashboard. Available during standard Bangladesh business hours for terms and account queries.
Email Support Write to our support address from the email linked to your account. Include your query and any relevant transaction reference for a faster response.
Help Centre Our help pages cover the most common terms questions — account suspension, withdrawal holds, and wallet verification steps — without needing to contact us directly.
HOW WE OPERATE

How Gowing BD Handles Your Account Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records are retained to meet financial compliance requirements, while login and device data is held for security purposes. You can request a summary of what we hold on your account by contacting support with your registered mobile number.

Data Retention Transaction records linked to bKash, Nagad, and Rocket deposits are kept for the period required under applicable financial rules. Other account data is reviewed regularly.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — not even someone claiming to be from our team.
Cookies and Device Data We use session cookies to keep you logged in across your mobile browser and to remember your last lobby position. No cookie data is sold to third parties.
Requesting Changes To update your registered mobile number or request deletion of non-essential account data, contact support directly. Identity verification is required before any change is made.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, reach out via live chat or email.

Access depends on your local law and whether your region is eligible. Check the eligibility notice in your account settings before depositing.

Contact support with your transaction ID and the amount. We will check the wallet confirmation record and respond within the timeframe stated in your account terms.

We may suspend an account immediately if a serious breach is detected. For less urgent matters, we will notify you first via your registered contact details.

Send a data request through support using your registered mobile number. We will confirm what account and transaction data we hold and how long we keep it.

Where local law applies, it takes precedence. For matters not covered by local law, the terms are interpreted under the jurisdiction stated in the full legal document on this page.

We send a notice to your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.